Is hard. Whether it's with a boyfriend, a girlfriend and even a purse
designer. I Jason has bought me several Louis Vuitton bags
over the years and last year we bought his mom one for Christmas because she's always said that before she died, she wanted to own a Louis and because she does so much for us and Nathan. Oh the excitement! Well fast
forward to this past Christmas, we had no clue what to get her and so we went
back to what we knew she loved. Louis. So November 26th,
we took her to the store and had her pick out the bag she wanted. The
sales staff was uber friendly showing us all the bags. She ended up
choosing the Monogram Canvas Galleria PM. We paid for it and went on our
merry way. Maybe it was sticker shock. Maybe it was buyer's remorse
but my mother-in-law had this nagging feeling that maybe she had picked the
wrong bag. For as much money as we spent for the Galleria, we wanted to
make sure this was THE bag she wanted. We were getting close to the
expiration of our 30 day exchange period so my mother-in-law called
512-832-0327. She spoke with a girl named "Ashley" who said
that due to the holidays that the exchange period had been extended from 30
days to 45. So we felt no rush to go
to the store. We went to the store on the last day of the 45 day period
to double check the purse selection. As we were looking, the sales girl
came up to us and said that exchanges could only be 30 days after the purchase
date. My mother-in-law told the sales girl about the phone conversation
she had with Ashley. Then the sales associate informed us that there was
nobody by the name of Ashley that worked at that location. Which is when
we realized that we had been patched through a call center. The sales associate then went on to inform us that the 45 day exchange period only
applied to purchases made in December a little piece of information that Ashley
failed to mention to my mother-in-law. The rude sales girl then told us
that if anything they could let us exchange the purse for something of equal or
greater value. Fine. We start looking around again. She then
says that she's sorry but we're past the exchange date. Well which is it
woman?!?! Are you going to let us exchange it or not? She then
just kind of gave us a smirk as she said there was nothing she could do for us. This is the last time I will be buying a purse from Louis Vuitton. For
such an expensive brand, they need to make sure that their call center and their
stores have the same information. I've had similar experiences with the
call center saying one thing and the store saying another happen before. As much as I love me a new Louis, I am sad to say that I think I will be looking elsewhere when I want a new purse.
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